What We Do2021-04-14T16:59:07+00:00

tailored training solution

We take time to understand your training needs and work with you to create relevant and tailored programmes. We offer masterclasses, workshops and coaching for entire companies, smaller teams and individuals. Our sessions are filled with practical tools and techniques that are engaging, effective and easy to apply to real world scenarios. Contact us to design a tailored training programme based on your needs.

Our most popular programmes include:

commercial competencies


Get the results you deserve by using your commercial and emotional intelligence and mastering the art of negotiation. Learn how to prepare your mindset and commercials for success, be appropriately ambitious, understand you and others’ negotiating styles, recognise and deal with tactics and keep the negotiating conversation moving forwards.


Make it easy for your customer to say “yes” by motivating them commercially and emotionally. Learn how to identify your customer’s needs, write a tailored and compelling story so you can sell with impact, deal with issues and close with confidence. By shifting from telling to selling, you will build stronger relationships that deliver improved results.


Win your stakeholders’ hearts and minds by sharing compelling insights and leveraging your emotional intelligence to get your recommendations agreed. Understand your own and their personality and communication preferences so you can flex your style appropriately to improve your relationships and build greater influence.

Presentation Skills2021-03-17T16:44:11+00:00

Make a real impact by presenting the best version of yourself at every opportunity. Discover how to manage your nerves, understand your audience’s needs, maintain your audience’s attention and make your key messages inspirational and memorable. Learn how to handle audience interactions and challenging questions in order to maintain confidence live in the moment.

Account Management2021-03-17T16:44:11+00:00

Build strong partnerships with your customers by using your commercial and emotional intelligence to unlock opportunities, overcome challenges and maximise performance. Learn how to deepen your customer understanding, turn data into insights, identify opportunities and risks. Know how to be creative and solution oriented whilst having a disciplined and rigorous approach to evaluating your ideas, planning, gaining agreement and implementing your plan.

Strategic Thinking2021-03-17T16:44:11+00:00

Develop a creative and strategic plan that addresses your key opportunities and aligns to business strategy. Learn how to critically evaluate the current situation, create a shared understanding of where you want to go, define your core actions, gain buy in to your plan and measure its success.


Emotionally Intelligent Leadership2022-12-02T17:15:04+00:00

Dial up your Emotional Intelligence and develop your leadership skills to the next level. Learn how to inspire your team to keep raising the bar, communicate a powerful team vision and build an inspirational leadership brand. Know how to be impactful and positive in your communication, handle issues and challenging behaviours and give straightforward feedback that provokes action.


Motivate individuals and your team to go the extra mile and maximise performance. Learn how to understand people’s styles and motivations, play to strengths to achieve more, set meaningful KPI’s that optimise performance and master the art of delegation and feedback.


Develop your coaching skills to unlock other people’s potential and encourage more independent thinking. Learn how to build trusting coaching relationships, structure a coaching conversation, show empathy and curiosity through deeper questioning and listening skills. Understand how to give specific and actionable feedback and how to blend feedback with coaching to step change performance.

Coaching Qualifications – ILM Level 52021-04-09T16:00:15+00:00

Diadem Qualified offers the ILM Level 5 in Effective Coaching and Mentoring Qualification at both Certificate and Diploma levels. Accredited by the ILM, our coaching qualifications fuse real world experience with tried and tested theory and industry best practice. This powerful approach enables managers and individual coaches to make a real impact in their workplace whilst earning a formal coaching qualification. Click here for more information about our coaching and mentoring qualifications.

Executive coaching2021-03-17T16:44:11+00:00

Deepen your understanding of your strengths and the impact of your leadership style through a tailored executive coaching programme with relevant profiling tools. Gain clarity on what and how to make fast, effective and sustainable change and feel motivated to be performing as your best, authentic self.

Psychometric Profiling2022-12-02T17:12:56+00:00

Profiling tools offer a fast track to higher levels of self-awareness and often include a 360 element to close any blind spots about your performance and behaviour. Our coaches are accredited in a suite of profiling tools including Emotional Intelligence, DISC personality profiling and Strengthscope® and these tools are often used as part of 1-2-1 or team coaching or tailored training programme.

Attitudes & Behaviours


Discover why feedback really is a gamechanger. Learn the benefits of feedback, how to give straightforward feedback and meaningful praise, manage challenging reactions to feedback and create actionable plans through deeper, two-way conversations.

Time Management2021-03-17T16:44:11+00:00

Learn how to prioritise consistently and effectively, master the art of delegation, boost your productivity by beating procrastination and deal with time stealers to create more time in your day


Deepen your understanding of how confidence and self-belief impacts your judgements, behaviours and performance. Learn how to proactively manage your mindset to be more self-confident and positive on a daily basis to set yourself up for success for any situation.


Develop your and your team’s resilience so you can thrive in uncertain and challenging times. Learn how to become more resilient over long term by drawing on your optimism to bounce-back more quickly from setbacks, harnessing your adaptability to embrace change and dialling up your creativity to stay solution-oriented.

find out how we can help you

contact us to discuss your team’s training needs

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