I was reading the Evening Standard last week when my eye was immediately drawn to the headline saying, “Research proves that emotionally intelligent people are more likely to be successful.” As CEO of a commercial training and coaching company that uses emotional intelligence as the basis of all our training programmes, I understand better than most, the important role EQ plays in building meaningful relationships that help you stay ahead of the game and deliver real commercial results.
As Dr. Martyn Newman, explains in his book “Emotional Capitalists”, EQ is “the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” People often interpret this to mean you need to “be nice” to get ahead, but this is to confuse sympathy with empathy. Sympathy, suggests you feel sorry for the other party, whereas empathy is about understanding the other party’s point of view.
It is this ability to put yourself in someone else’s shoes that enables you to build strong relationships based on shared experiences and trust. The great news is that EQ, just like selling, negotiation and other commercial life skills, can be developed over time. So here are 3 steps to help you boost your empathy levels: …more